Privacy policy

Privacy Policy

Effective Date: October 28, 2026
Last Updated: October 28, 2026

At DEKORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, make a purchase, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for the processing of personal information, we will seek that consent in the required manner.

1. Information We Collect

We collect information that helps us operate our online store, process orders, provide customer support, and improve your shopping experience.

A. Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Information you provide when contacting customer support

We collect only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

B. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method, these providers may process payment-related information such as transaction references and payment status.

We do not intend to store complete payment card details on our own systems. Payment information is handled according to the payment provider's security practices and applicable requirements.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Operating system

  • Pages viewed and links clicked

  • Time spent on website pages

  • Referring website or source

  • Website performance and diagnostic information

This information helps us maintain website functionality, understand visitor activity, and improve our services.

D. Information from Communications

If you contact us by email, contact form, or another customer service channel, we may retain the information you provide to respond to your enquiry and maintain appropriate service records.

Please avoid sending sensitive personal information unless it is necessary for your request.

2. How We Use Your Information

DEKORA may use your information for the following purposes:

Order Processing: To confirm orders, process payments, arrange shipping, provide delivery updates, and manage returns, refunds, or exchanges.

Customer Support: To answer questions, resolve complaints, provide product information, and assist with order-related issues.

Account Management: To create and maintain customer accounts, where this feature is available, and help you access your order history.

Website Improvement: To understand how visitors use our website, troubleshoot technical problems, improve navigation, and enhance the shopping experience.

Communications: To send order confirmations, invoices, delivery notifications, and important service-related messages.

Marketing: To send promotional emails, offers, or product updates where permitted by applicable law and, where required, with your consent. You may opt out of promotional communications using the unsubscribe option or by contacting us.

Security and Fraud Prevention: To detect suspicious transactions, protect customer accounts, investigate misuse, and maintain the security of our website.

Legal Compliance: To comply with applicable laws, regulations, tax requirements, lawful requests, and other legal obligations.

We will not use your personal information for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies are small text files stored on your device by a website.

Types of Cookies We May Use

Essential Cookies: Help operate core website features, maintain shopping carts, support checkout, and improve security.

Preference Cookies: Remember choices such as language or other website preferences, where available.

Analytics Cookies: Help us understand website traffic, visitor behaviour, and website performance.

Marketing Cookies: May be used by advertising services to measure campaigns or display relevant promotions, subject to applicable consent requirements.

Managing Cookies

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website.

Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where applicable law requires consent before placing or accessing non-essential cookies, we will obtain consent as required.

4. Sharing Information with Third Parties

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These may include:

E-commerce Platform: Our online store may be hosted or operated using Shopify or another e-commerce platform. The platform may process information necessary to operate the website and fulfil orders.

Payment Providers: Payment processors handle transactions and related payment information.

Shipping and Delivery Partners: Courier companies and logistics providers may receive your name, delivery address, phone number, and shipment details to deliver your order.

Analytics Providers: Website analytics services may help us understand traffic, visitor behaviour, and website performance.

Marketing Services: Email marketing or advertising providers may process information necessary to deliver or measure promotional campaigns, where permitted.

Technology and Support Providers: Website hosting, security, customer support, and technical service providers may process information to provide services to us.

Professional Advisers and Authorities: We may disclose information to legal advisers, regulators, law enforcement authorities, or other parties when required or permitted by law.

We aim to share only information reasonably necessary for the relevant purpose and to use appropriate contractual, technical, or organisational safeguards where required.

Third-party services operate under their own privacy policies and terms. We encourage you to review those policies where relevant.

We do not sell customers' personal information as a business practice.

5. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the systems and services we use, these measures may include:

  • Access controls and restricted account permissions

  • Secure website connections where supported

  • Use of established payment service providers

  • Software updates and security monitoring

  • Appropriate staff or service-provider access restrictions

  • Procedures for handling suspected security incidents

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

You can help protect your information by keeping your account credentials confidential and contacting us if you suspect unauthorised use of your account.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.

For example:

  • Order and transaction records may be retained to manage purchases, refunds, accounting, taxation, and legal obligations.

  • Customer support communications may be retained to resolve enquiries and maintain service records.

  • Account information may be retained while your account remains active and as otherwise permitted or required by law.

  • Marketing information may be retained until you withdraw consent or opt out, subject to applicable requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Some information may need to be retained for longer periods where required by law or necessary to establish, exercise, or defend legal claims.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Access Information: Request information about personal data we process about you, as provided by applicable law.

Correct Information: Request correction of inaccurate or incomplete personal information.

Request Erasure: Request deletion of personal information where applicable, subject to legal retention requirements and other lawful exceptions.

Withdraw Consent: Withdraw consent for processing where consent is the applicable legal basis. Withdrawal does not affect processing lawfully carried out before the withdrawal.

Opt Out of Marketing: Unsubscribe from promotional communications at any time.

Raise a Complaint: Contact us about concerns regarding how your personal information is handled and use any applicable statutory grievance or complaint mechanism.

Nominate Another Person: Exercise any nomination right available under applicable data protection law.

To exercise a right, contact us using the details provided in the Contact Information section below.

We may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

Certain requests may be limited where information must be retained to comply with legal obligations or where another lawful exception applies.

8. Children's Privacy

Our website is intended for people who can lawfully use our services under applicable law.

We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

9. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We do not control the privacy practices or content of websites operated by third parties.

When you visit an external website or use a third-party service, its own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.

10. International Data Processing

Some of our service providers may process or store information on systems located outside India.

Where personal information is transferred or processed internationally, we will take steps required by applicable Indian law and any other applicable legal requirements.

International data processing may also be subject to the privacy and data protection laws applicable to the relevant service provider or location.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this page.

Where required by law, we will notify you of material changes or seek consent for new processing purposes.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your personal information is handled, please contact us.

Store Name: DEKORA
Website: [Insert your official store URL]
Email: [Insert your customer support email]
Business Address: [Insert your registered business address, where applicable]

Privacy Enquiries: Please include "Privacy Request" in your email subject line so that we can identify and direct your enquiry appropriately.

We will review your request and respond in accordance with applicable law.

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