Terms of service

TERMS OF SERVICE

Effective Date: October 28, 2026
Last Updated: October 28, 2026

1. Introduction

Welcome to DEKORA. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services.

DEKORA offers home décor, decorative accessories, and other lifestyle products through its online store.

Throughout these Terms, "we," "us," and "our" refer to DEKORA, while "you" and "your" refer to customers and visitors who access or use our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

These Terms are subject to applicable Indian laws, including consumer protection and e-commerce requirements.

2. Eligibility and Account Terms

2.1 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order independently through our website.

If you are not legally competent to enter into a contract, you may use our services only through a parent, legal guardian, or other legally authorised person, where permitted by law.

2.2 Account Registration

Some features may require you to create an account. When registering, you agree to provide accurate, current, and complete information.

You are responsible for keeping your login credentials confidential and for activities conducted through your account, subject to applicable law.

2.3 Account Security

Please notify us promptly if you suspect unauthorised access to your account.

We reserve the right to restrict or suspend accounts where reasonably necessary to address fraud, security risks, misuse, or violations of these Terms, subject to applicable law.

2.4 Account Information

You are responsible for updating your account information when necessary to help ensure accurate order processing and communication.

You may request account closure by contacting our customer support team. Certain transaction records may need to be retained to comply with legal obligations.

3. Products and Descriptions

3.1 Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and other relevant details.

Product images are provided to help customers understand the appearance and intended use of products. Actual colours or appearance may vary because of lighting, photography, screen settings, or manufacturing variations.

3.2 Product Availability

Products are offered subject to availability. We may update, discontinue, or modify product listings when necessary.

Where an ordered product becomes unavailable after purchase, we will communicate the issue and provide an appropriate resolution, including a refund where required by applicable law.

3.3 Product Suitability

Customers should review product descriptions, dimensions, materials, usage instructions, and other relevant information before placing an order.

If you have questions about a product, please contact us before purchasing.

3.4 Errors in Listings

If a product listing contains a material error, we will take reasonable steps to correct it.

If an error affects an order that has already been placed, we will contact the customer and handle the matter in accordance with applicable law.

Nothing in these Terms gives us the right to disregard consumer rights or avoid obligations arising from misleading descriptions or unfair trade practices.

4. Pricing and Payment

4.1 Product Prices

All prices will be displayed in Indian Rupees (INR), unless stated otherwise.

We aim to ensure that displayed prices are accurate. Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required by law before you complete your purchase.

4.2 Pricing Changes

Prices may change without prior notice for future purchases.

A price change will not, by itself, alter an order that we have already accepted, except where a correction or adjustment is lawfully necessary and appropriately communicated.

4.3 Payment Methods

We may offer payment methods such as:

  • UPI

  • Debit cards

  • Credit cards

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods displayed at checkout

Available payment methods may vary depending on the order, location, payment provider, or operational requirements.

4.4 Payment Authorisation

By submitting an order, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their terms and security procedures may apply to the payment transaction.

4.5 Failed or Duplicate Payments

If a payment fails, remains pending, or appears to have been deducted more than once, please contact us with the relevant order and transaction details.

We will review the matter and coordinate with the payment provider where necessary. Refund timing may depend on the payment method and the provider's processing procedures.

4.6 Cash on Delivery

Where cash on delivery is available, customers must pay the amount displayed at checkout when the order is delivered.

Any applicable restrictions, verification procedures, or charges will be disclosed before the order is placed.

5. Order Placement and Acceptance

5.1 Placing an Order

When you place an order, you are submitting a request to purchase the selected products at the displayed price and under the applicable terms.

Please review your products, quantities, shipping address, contact information, and payment details before confirming your order.

5.2 Order Confirmation

An automated order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted.

We may need to verify payment, stock availability, delivery information, or other relevant details before dispatch.

5.3 Order Cancellation

Customers may request cancellation before dispatch by contacting customer support.

Whether cancellation is possible may depend on the order's processing stage, the nature of the product, and applicable law.

We will not exclude cancellation or other rights that consumers are legally entitled to exercise.

5.4 Refusal or Cancellation by DEKORA

We may decline or cancel an order where legally justified, including situations involving:

  • A product that is genuinely unavailable

  • A suspected fraudulent or unauthorised transaction

  • A material pricing or listing error

  • Incorrect or incomplete delivery information that prevents fulfilment

  • A legal or regulatory restriction affecting the transaction

Where an order is cancelled after payment, we will arrange an appropriate refund in accordance with applicable law and our published refund policy.

We will communicate material cancellation decisions to the customer.

6. Shipping and Delivery

6.1 Delivery Locations

We deliver to locations supported by our shipping partners and displayed or confirmed during checkout.

Delivery availability may vary by PIN code and courier coverage.

6.2 Processing Time

Orders are generally processed after the required order and payment checks have been completed.

Processing times may vary depending on product availability, order volume, holidays, and operational circumstances.

Any estimated processing time displayed on the website is an estimate unless expressly stated otherwise.

6.3 Delivery Estimates

Estimated delivery dates or timelines will be communicated where available.

Delivery may be affected by weather conditions, transportation disruptions, courier delays, public holidays, regional restrictions, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will take reasonable steps to communicate relevant updates and provide any remedy required by applicable law.

6.4 Shipping Charges

Applicable shipping fees will be displayed at checkout before the order is completed.

Any free-shipping offer will be subject to the conditions disclosed with that offer.

6.5 Incorrect Addresses

Customers should ensure that the delivery address, PIN code, and contact number are accurate.

If an incorrect address causes a delivery problem, please contact us promptly. Additional delivery arrangements or charges, where applicable, will be communicated before being imposed.

6.6 Damaged, Missing, or Incorrect Orders

If an order arrives damaged, contains the wrong product, or appears incomplete, please contact our customer support team as soon as reasonably possible.

We may request photographs, packaging information, or other reasonable evidence to help investigate the issue.

Any applicable consumer rights and remedies remain unaffected by this process.

7. Returns, Exchanges, and Refunds

7.1 Return Eligibility

Return and exchange eligibility depends on the product, its condition, the reason for the request, and applicable law.

Our product pages or separate Return and Refund Policy may specify additional conditions, provided those conditions are lawful.

7.2 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, materially misdescribed, or incorrect product, please contact us with your order details.

We will review the complaint and provide an appropriate resolution, which may include a replacement, repair, exchange, refund, or another remedy, as applicable under law.

7.3 Change-of-Mind Returns

Where we offer returns for a change of mind, the applicable time limit, product-condition requirements, and return procedure will be stated in our Return and Refund Policy or on the relevant product page.

Any exclusions must be disclosed clearly and must comply with applicable law.

7.4 Non-Returnable Products

Certain products may be excluded from voluntary change-of-mind returns for legitimate reasons, such as hygiene, personalisation, or product-specific restrictions.

Such exclusions will be communicated where applicable. They do not eliminate consumer remedies that cannot lawfully be excluded, including remedies available for defective, misdescribed, or incorrectly supplied goods.

7.5 Refund Processing

Approved refunds will generally be issued to the original payment method where practicable, or through another lawful and mutually appropriate method.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

We will communicate relevant refund information and process refunds within applicable legal timelines.

7.6 Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and the applicable policy and law.

We will not impose charges contrary to applicable consumer protection requirements.

7.7 How to Request a Return or Refund

To request a return, exchange, or refund, contact us using the details provided in the Contact Information section.

Please provide your order number, a description of the issue, and any supporting information reasonably needed to assess the request.

For further details, refer to our separate Return and Refund Policy, if published on the website.

8. Promotions, Discounts, and Offers

We may offer promotional discounts, coupons, special prices, or other offers from time to time.

Each promotion may have specific eligibility conditions, validity dates, minimum purchase requirements, or product restrictions.

The applicable conditions will be communicated with the offer.

Promotions cannot be used in a misleading or fraudulent manner. We reserve the right to correct genuine errors or withdraw an offer where legally justified.

Nothing in this section permits us to disregard a customer's rights concerning an offer that has already become binding under applicable law.

9. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorised purposes.

Prohibited activities include:

  • Violating applicable laws or regulations

  • Providing false information to obtain products or services fraudulently

  • Attempting unauthorised access to our systems or customer accounts

  • Interfering with website security, performance, or functionality

  • Uploading malicious software or harmful code

  • Using automated methods to disrupt or abuse our website

  • Misusing payment systems or engaging in payment fraud

  • Copying or commercially exploiting website content without permission or a lawful basis

  • Infringing intellectual property rights

  • Harassing, threatening, or abusing our staff, service providers, or other customers

  • Submitting false complaints or using our services in a manner intended to facilitate fraud

Where we reasonably believe that prohibited activity has occurred, we may investigate, restrict access, cancel affected transactions where legally justified, or take other appropriate action.

We may refer suspected unlawful conduct to the relevant authorities where appropriate.

10. Intellectual Property

Unless otherwise stated, the DEKORA name, logo, website design, original text, graphics, and other original website materials are owned by us or used under appropriate permission.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our protected content without permission, except where permitted by applicable law.

Product names, logos, images, and trademarks belonging to third parties remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, courier companies, website analytics providers, and external websites.

We do not control all third-party services and are not responsible for their independent policies or practices.

Where a third party provides a service necessary for your transaction, its applicable terms may also apply.

Nothing in these Terms excludes responsibility that DEKORA may have under applicable law for its own actions, representations, or legal obligations.

12. Limitation of Liability

To the extent permitted by applicable law, DEKORA will not be liable for indirect or consequential losses arising from the use of our website where such losses are not legally recoverable from us.

We will take reasonable steps to maintain website availability and provide accurate information. However, we cannot guarantee that the website will always operate without interruptions, technical errors, or temporary unavailability.

We are not responsible for delays or failures caused by events beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. This includes any applicable statutory consumer rights, remedies for defective or misdescribed products, or liability that cannot lawfully be excluded.

These Terms do not restrict any remedy available to a consumer under applicable Indian law.

13. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful use of our website, fraud, or deliberate infringement of third-party rights.

This provision does not make you responsible for losses caused by our own breach of law, negligence, or other conduct for which we are legally responsible.

Nothing in this section removes or restricts statutory rights that cannot lawfully be waived.

14. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains the categories of information we collect, the purposes for which we use it, the circumstances in which it may be shared, and how you may exercise applicable privacy rights.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek that consent separately as required.

15. Changes to These Terms

We may update these Terms to reflect changes in our products, services, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Changes will apply as permitted by applicable law. Where required, we will provide notice or obtain consent before applying material changes to existing arrangements.

We encourage customers to review these Terms periodically.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection legislation and other mandatory legal provisions, disputes arising from these Terms will be subject to the jurisdiction of the competent courts in the appropriate location in India.

Nothing in this section prevents a consumer from approaching a consumer commission, regulatory authority, or other forum that has jurisdiction under applicable law.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under Indian law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Any invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.

18. Entire Agreement

These Terms, together with the policies expressly incorporated into them, govern your use of our website and services, subject to applicable law.

If a specific product page, promotion, or separate policy contains additional terms, those terms will apply to the relevant transaction to the extent they are consistent with applicable law.

19. Contact Information

If you have questions about these Terms, your order, or our services, please contact us.

Store Name: DEKORA
Website: [Insert your official store URL]
Customer Support Email: [Insert your customer support email]
Business Address: [Insert your registered business address, where applicable]

Please include your order number when contacting us about a specific purchase.

We aim to respond to customer enquiries as promptly as reasonably possible and within any applicable legal timelines.

DEKORA — Decorate Your World.